FREQUENTLY ASKED QUESTIONS
• How should I clean my apparel?
For all our printed and embroidered apparel we recommend machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. Hang dry always works best! Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
• How should I clean my hats?
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.
We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.
• Why does my shirt have a slight vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from pretreatment applied during the printing process and it's not permanent.
Pre-treatment is used for all our DTG printed garments, and all DTG prints across the industry. Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the pre-treatment.
• What is your return/exchange policy?
At this time we do not offer exchanges, or refunds for returns. Any claims for misprinted/damaged/defective items must be submitted within 5 days of receiving your package. View our full refund policy for more details.
• Can Deathotel Creative ship across the world?
For now, DHC doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. *This list may change periodically. We're available to all other countries and ship internationally!
*Due to COVID-19 this list is subject to change
• Are you still operational during the COVID-19 crisis?
Yes we are. All products are being fulfilled and shipped as normal but be prepared for delays. Your safety, and our safety, is our top priority and extra cleaning measures and safety precautions take place at our facilities.